Persona Generation from User Logs and Inquiries: Identifying Pain Points Beyond Actual Inquirers, accepted for the IEICE Transactions on Information and Systems, special section on Knowledge-Based Software Engineering (SCIE). Congrats, Rie and all! This is a result of joint research with e-Seikatsu Co., Ltd and OIT.

Rie Sera, Junyan Chen, Hironori Washizaki, Naoyasu Ubayashi, Masahiro Taga, Kazuyuki Nakagawa, Yusuke Sakai, and Kiyoshi Honda, “Persona Generation from User Logs and Inquiries: Identifying Pain Points Beyond Actual Inquirers,” IEICE Transactions on Information and Systems, special section on Knowledge-Based Software Engineering, pp. 1-18, 2026. (SCIE indexed, IF=0.59)