Jati H. Husen, Hironori Washizaki, Yoshiaki Fukazawa, “Potential GQM+Strategies Improvement using Balanced Scorecard’s Perspectives,” IEIE Transactions on Smart Processing and Computing, Vol. 8, pp. 1-11, 2019.
Business-IT alignment, which is linking IT based strategies to higher business goals, is becoming more critical as organizations rely more on IT solution to conduct their business activities. While GQM+Strategies provides a platform to achieve a good business-IT alignment, lack of attention on different aspects of organization may lead to failure to do so. In this paper, we evaluated three cases of GQM+Strategies implementation to find possibilities of integrating balanced scorecard’s perspectives into GQM+Strategies framework by classifying the goals and strategies into balanced scorecard’s perspectives and evaluating based on rules of balanced scorecard framework. We found that GQM+Strategies has problem in maintaining balanced distribution of goals and strategies across different perspectives. We also saw signs that inexperienced grids developers may align the goals and strategies poorly by classifying the goals and strategies to the perspectives. Lastly, we found that transition between different balanced scorecard perspectives happened exclusively at derivation of goals from a strategy. Based on those findings, we proposed three potential methods to improve GQM+Strategies in detecting potential problems. On top of that, we explained what is needed for each method before we can finally utilize them.
